GM Operations & Digital Transformation Officer · RK Group

I build the intelligence layer between operations and growth.

I’m Sandip Nandi—an operations leader turned hands-on digital product builder, connecting data science, analytics, AI and software into systems people can actually use.

25+years across operations, retail & technology
8featured digital products
24outlets connected through NXT
Sandip Nandi, operations and digital transformation leader
Designing systems from the reality of the operation
DATA
AI
OPS
insight → workflow → product → adoption
DATA SCIENCE ✦ ANALYTICS ✦ AI-ASSISTED DEVELOPMENT ✦ OPERATIONS STRATEGY ✦ ECOSYSTEM ARCHITECTURE ✦ WEB & APP BUILDING ✦
01

I did not arrive at technology from a textbook. I arrived through thousands of real operating decisions.

Across retail, consumer electronics, service delivery, railway catering and hospitality, I learned where information breaks, where workflows slow down and what leaders need to see. Today I turn that operating knowledge into applications, dashboards and connected ecosystems.

From category leadership to transformation architecture.

Each chapter added a new lens: customers, scale, process, data and finally—software that connects them.

Foundation

Technology & consumer brands

Built commercial and market understanding across Tech-Com, Lexmark, LG and Samsung—where technology, distribution and customer behaviour meet.

Tech-ComLexmarkLGSamsung
Scale

Modern retail operations

Deepened category, store and omnichannel operating experience with Future Retail / eZone and Spencer’s Retail.

Future RetaileZoneSpencer’s
Now

RK Group transformation

Lead operations while architecting digital systems across railway catering, hospitality, workforce readiness, customer experience and management intelligence.

GM OperationsDigital Transformation

Business depth. Technical range. Delivery ownership.

∿
01

Data science & analytics

Transform raw operational data into decision-ready metrics, comparative views, performance segments and management signals.

  • Analytical modelling
  • Dashboard architecture
  • Python, SQL & Power BI
  • Google Sheets systems
⌘
02

High-end software & ecosystems

Design connected applications around real roles, approvals, data flows and operational outcomes—not isolated screens.

  • Product & UX architecture
  • Web applications
  • Flutter & Firebase
  • Role-based ecosystems
✦
03

AI-enabled building

Use AI as a disciplined product-building partner—from requirements and prompt architecture to application logic and rapid iteration.

  • Prompt engineering
  • AI-assisted development
  • Knowledge workflows
  • Automation design
↗
04

Operations & adoption

Build with the operator in mind, align stakeholders and move products from concept into daily business use.

  • Workflow redesign
  • Operating controls
  • Change & adoption
  • Leadership reporting

Not concepts. Working products shaped by operating reality.

Open the live applications, explore the product views and see how each system turns complexity into clarity.

01 / Hospitality command system

NXT Hospitality

A secure operating intelligence platform connecting leadership with 24 outlets and 13 application families.

Executive control towerApp catalogueMulti-outlet intelligenceRole-based access
Open NXT Hospitality ↗Authorised NXT account required.
13 APP FAMILIES · ONE OPERATING VIEW

02 / Connected railway service

RK Integrated Sales Order & CX

Eleven connected applications spanning passenger ordering, feedback, operations, kitchens, delivery, approvals, customer care and finance.

Passenger journeysKitchen workflowsCentral commandFinance control
Explore the complete ecosystem ↗

03 / Railway catering intelligence

RK Mail Express DBMS

Train-wise operational intelligence across sales, gross profit, targets, complaints, deposits and management rankings.

Comparative analyticsPerformance bucketsControlled entryManagement ranking
Open RK DBMS ↗Includes a portfolio demo login.

04 / Consumer pet technology

PawQi

A live pet-parenting platform bringing records, routines, reminders, care discovery and trusted guidance together.

Pet profilesHealth recordsCare remindersAsk Shiro assistant
Visit PawQi ↗

Workforce. Wellness. Careers. Livelihoods.

RK Onboarding and Training applicationWorkforce systems

RK Onboarding & Training

Staff registration, approvals, posting, communication, verification and role-based learning.

View repository ↗

HOSH

Premium editorial commerce for wellness discovery, product storytelling and guided journeys.

Hiriyo

A career copilot for profiles, CV creation, matching, applications, replies and interviews.

BCCM / RozgarMela

Connected programmes, jobs, learning, employers, Mitra support and a verified career passport.

Field truth before feature list.

My advantage is not one tool. It is the ability to move across the full transformation loop.

01

Observe

Understand the operating reality, the people, the decisions and the friction.

02

Model

Map roles, data, workflows, controls and the outcomes that matter.

03

Build

Translate the model into usable applications, analytics and connected systems.

04

Adopt

Test with users, refine the product and embed it into the way the business runs.

Bring me the complex problem.

I’m open to transformation leadership, product collaboration and advisory conversations where operations, data and technology need to work as one.

Expanded project view